3 Ways to Connect with Practice Fusion

Choosing the right EHR platform for your practice can be challenging. When considering the different alternatives, it’s important to find an EHR vendor that has phenomenal customer support options to ensure your practice has access to the tools it needs to be successful.

Providers choose Practice Fusion for its robust charting features, simple e-Prescribing, seamless prior authorizations process, fully integrated billing services, and more. We also offer a deep level of support that can maximize your practice’s efficiency and save you time.

There are multiple support channels to help you get the most from your Practice Fusion experience including phone and email support, access to live chat, and a comprehensive knowledge base center.

1—Unlimited Phone and Email Support

Practice Fusion was built to take advantage of customer feedback. Our customer support team is available via phone from 9 am to 7:45 pm Eastern Monday through Friday. When you call in, you will be in direct contact with one of our many dedicated specialists where we will stick with you until the issue is resolved. If you need assistance outside of our call hours of operation, you can submit a ticket, and a representative will follow-up with you via email.

2—Live Chat Provides Quick Answers

Sometimes you need to speak with another human to get to the bottom of an issue, but don’t have time for a phone call. Our Live chat offers that opportunity. Representatives are available for you from 9 am to 4 pm ET, Monday through Friday. The Practice Fusion support team will talk you through your question or concern and help you resolve it. Our experts are practiced at making things easier.

3—Comprehensive Knowledge Base

The Practice Fusion knowledge base is an extensive and growing set of articles and videos created to help you better utilize the EHR. Articles include step-by-step instructions and screenshots on a wide variety of topics, including login and account questions, troubleshooting, ePrescribing, billing, and more. The knowledge base even provides ways to personalize your use of the EHR, like customizing your patient chart view or creating your own personal diagnosis lists (“My DX List”), which collates a list of frequent diagnoses. The Practice Fusion knowledge base provides expert answers that fit with actionable next steps using the EHR platform.

Practice Fusion EHR: Talk to Us!

A platform like Practice Fusion will make managing your practice easier. Taking advantage of the multiple support services available to our customers can further simplify using the software. Get information directly from experts through phone, email, and chat support, or find answers to your questions through the knowledge base. A good place to start finding answers is through our help page. Whichever path you choose, Practice Fusion offers you with several ways to answer your questions as they arise to ensure you get the support you deserve

Contact with Practice Fusion to learn more about how your practice can make use of available expertise.