Account Manager
Job Description
Are you a fast, effective, influential communicator? Do you have outstanding organizational skills, a strong work-ethic and the enthusiasm to work in a start-up environment? Are you eager to join an innovative and fast-growing healthcare company? Practice Fusion is seeking a motivated Account Manager to join our team!
As an Account Manager you'll be responsible for working closely with doctors and medical practices interested in using Practice Fusion's EHR system. It's a major transition for medical professionals to switch from paper charts to computer systems – you'll be the expert and the point of contact as they modernize their practice. Strong organizational and interpersonal skills are a must!
To us, experience matters less than personality. We're looking for someone who is motivated, personable and professional.
Responsibilities
- Guide medical professionals from their initial inbound interest in our EHR all the way through a completed installation of Practice Fusion's system
- Manage inbound/outbound phone calls to potential users in order to pitch and support adoption of Practice Fusion while addressing user needs, questions, and concerns
- Effectively communicate with your portfolio of accounts using email and LiveChat, in addition to phone conversations
- Conduct live product demonstrations via webinar
- Act as single point of contact for new Practice Fusion users
- Work closely with medical professionals to receive, research and document requested features – your insight will help drive changes and new features at the company
- Provide a phenomenal experience for each new Practice Fusion user
Required Qualifications
- 1-2 years sales or call center experience
- Friendly, professional and confident on the phone
- Able to demonstrate persistence, and can overcome obstacles to achieve goals
- Strong organizational and communication skills
- Motivated, metrics-driven, self-starter with an excellent work ethic
- Able to effectively multi-task and work at a fast pace
- Team-player with desire to grow professionally
- Local (SF Bay Area)
Bonus Qualifications
- Customer-facing experience (e.g., service industries, retail)
- Public speaking experience
- Healthcare sector experience
- NetSuite or Salesforce.com CRM experience
More about Practice Fusion
Practice Fusion has a dynamic organizational culture nurtured with pride by an energetic, diverse, hard-working, and fun team of people. We are passionate about improving healthcare in this country and have already created dramatic change in the healthcare IT sector. We only recruit outstanding individuals to continue our timely execution and add value to our existing environment.
Benefits and perks that Practice Fusion provides employees include:
- Competitive base salary
- Stock options
- Full benefits (Health, Dental, Vision, Life)
- PTO (3 weeks) plus holidays
- 401k
- Commuter benefits/FLEX spending account
- Fully-stocked kitchen
- Catered meals 5 days a week
- Dog-friendly office
Timeframe: Immediate start desired
To apply: Please send your resume and cover letter to: hr@practicefusion.com.