Account Manager Position

Are you a fast, effective, influential communicator? Do you have outstanding organizational skills, a strong work-ethic and the enthusiasm to work in a start-up environment? Are you eager to join an innovative and fast-growing healthcare company? Practice Fusion is seeking a motivated Account Manager to join our team!

So who are we?

Practice Fusion is the fastest growing Electronic Health Record (EHR) community in the US. We are a trendsetting tech company focused on switching every doctor in the United States from paper charts to life-saving EHR systems. With a community of over 43,000 medical professionals, Practice Fusion's free, web-based system disrupts the health IT status quo and is a daily partner inside the medical practice. It's a big responsibility, but we love what we do! Practice Fusion has received multiple awards and extensive media coverage for our revolutionary contribution to the health IT sector.

Practice Fusion HQ is located in the heart of San Francisco's South of Market District (SOMA). We are an energetic, diverse, and hard-working team, and our office environment matches our mission. As a team member, you'll have the opportunity to work for a cutting-edge company, pursue your own ideas and projects to creatively grow our business and deliver real life-saving innovation for doctors, nurses and patients.

So enough about us, what about the position?

As an Account Manager you'll be responsible for working closely with doctors and medical practices interested in using Practice Fusion's EHR system. It's a major transition for medical professionals to switch from paper charts to computer systems, you'll be the expert and the point of contact as they modernize their practice. Strong organizational and interpersonal skills are a must! To us, experience matters less than personality. We're looking for someone who is motivated, personable and professional. This can be a great first job for a recent college graduate and provides ample opportunity for moving into different areas of the business over time.

Responsibilities

• Guide medical professionals from their initial inbound interest in our EHR all the way through a completed installation of Practice Fusion's system
• Manage inbound/outbound phone calls to potential users in order meet user needs, objections and questions
• Effectively communicate with your portfolio of accounts using email and LiveChat, in addition to phone conversations
• Conduct live product demonstrations via webinar conferencing
• Act as single point of contact for potential new users
• Work closely with medical professionals to receive, research and document requested features - your insight will help drive changes and new features at the company
• Provide a phenomenal experience for each new Practice Fusion user

Required qualifications and experience

• Friendly, professional and confident on the phone
• Strong organizational and communication skills
• Motivated, self-starter with an excellent work ethic
• Able to effectively multi-task and work at a fast pace
• Team-player with desire to grow professionally
• Local (SF Bay Area)
• Provide a phenomenal experience for each new Practice Fusion user

Bonus qualifications

• Call center or sales experience
• Customer-facing experience (e.g., service industries, retail)
• Public speaking experience
• Healthcare sector experience
• Salesforce.com or Netsuite CRM experience

Reports to: Director of Customer Engagement

Timeframe: Immediate start desired

To apply: Please send your resume and cover letter to: hr@practicefusion.com. (Must include URL for a LinkedIn or Facebook profile.)